The agreement between GetTakeaway and the restaurants and takeaways that use our online ordering system, apps and TouchPOS.
Last updated 24 October 2026These terms are an agreement between GetTakeaway Ltd, operator of gettakeaway.net (“GetTakeaway”, “we”, “us”) and the business that signs up to use our service (“you”, “the restaurant”).
GetTakeaway is a service for businesses. By creating an account, starting a trial or subscribing, you confirm that you are acting for a business, that you are authorised to accept these terms for it, and that you agree to them and to our Privacy Policy.
GetTakeaway gives your restaurant its own online ordering system, including:
We do not charge commission on your orders. Features may differ between plans, and we may improve, change or remove features over time. If we remove something important that you pay for, we will tell you in advance.
New accounts get a 14-day free trial. No card is needed to start. During the trial you can use the service and take real orders.
If you have not subscribed by the end of the trial, your ordering website goes offline and your admin panel only shows the Billing page. Your menu, customers and orders are kept, and come straight back when you subscribe (see section 15 for how long we keep them). If you subscribe during the trial, your first payment is taken when the trial ends.
You can cancel at any time from Admin → Billing (or the billing portal for TouchPOS). Your service continues until the end of the month you have paid for, then stops. There are no cancellation fees and no minimum term.
We may suspend or close your account, with notice where reasonable, if you don’t pay, if you seriously or repeatedly break these terms, if your use puts our systems, other restaurants or the public at risk, or if the law requires us to.
GetTakeaway provides the technology. The sale of food is between you and your customer; we are not a party to it. You are responsible for:
Card payments from your customers go through your own SumUp account, straight to you. We don’t hold or handle that money. SumUp’s own terms apply between you and SumUp, including fees, payouts, chargebacks and disputes.
Some features rely on other services you choose to connect, such as SumUp, Gift Up (gift vouchers), Twilio (SMS), your email provider, Google (reviews and maps) and the Apple and Google app stores. Their terms apply to your use of them. We are not responsible for their availability, charges or decisions, but we will help you where we can.
Your menu, photos, logo, texts and other material you add stay yours. You give us permission to store, copy and display them as needed to run the service for you, including showing your public information on your ordering website and apps.
You must have the right to use everything you upload, and it must not be unlawful, misleading or infringe anyone else’s rights.
You must not:
Your customers’ data. When your customers order from your website or app, you are the controller of their personal data and we are your processor. We will:
Your account data. For information about you and your business as our customer, we are the controller. Our Privacy Policy explains how we use it.
We work hard to keep GetTakeaway running all day, every day, but we can’t promise it will never be interrupted, for example during maintenance, updates or problems with the internet or the services we depend on. Where we can, we schedule maintenance for quiet hours.
We back up all restaurant data every night and keep backups for 14 days. Backups are for recovering from problems on our side; please keep your own records of anything important, such as orders you need for your accounts. Support is by email at info@gettakeaway.net.
GetTakeaway, TouchPOS, our apps and all related software, designs and documentation belong to us or our licensors. While your subscription is active, we give you a non-exclusive, non-transferable right to use them for your restaurant business under these terms.
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.
Subject to that:
You are responsible for claims made against us by your customers or others arising from your food, your orders, your content, or your breach of these terms or the law.
If you cancel, or we close your account, your ordering website and admin panel stop working at the end of the paid period. Before then you can export your data from the admin panel, or ask us for a copy.
We keep your restaurant’s data for 90 days after your account closes or is suspended for non-payment, so you can come back without losing anything. After that we may delete it permanently, including from our backups within a further 14 days. We keep billing records for as long as the law requires.
We may update these terms, for example when we add features or the law changes. We will email you at least 30 days before an important change takes effect. If you continue to use the service after that, the new terms apply. If you don’t agree, you can cancel before the change takes effect.
These terms are governed by the law of the Isle of Man, and the courts of the Isle of Man have jurisdiction over any dispute. Before going to court, please contact us so we can try to sort things out.
If any part of these terms can’t be enforced, the rest still applies. You may not transfer this agreement without our agreement; we may transfer it to another business that takes over GetTakeaway, and will tell you if we do.
Questions about these terms: info@gettakeaway.net.
Operated by GetTakeaway Ltd, operator of gettakeaway.net.